Please review our cancellation, refund, rescheduling, and weather-related policies before making a booking.
Pattayasightseeing.com operates as a travel booking platform connecting customers with curated travel experiences and local hospitality operations.
Refund eligibility depends on how far in advance the booking is cancelled.
A full refund is available when the booking is cancelled more than 7 days before the scheduled service. Minor card or banking fees may be deducted where applicable.
Cancellations made between 72 hours and 7 days before the scheduled service are eligible for a 50% refund.
Cancellations made less than 72 hours before the service or failure to attend the booked service are non-refundable.
Tours, marine activities, private charters, and outdoor experiences may be affected by weather, sea conditions, government restrictions, safety requirements, or other circumstances beyond reasonable control.
If an activity cannot safely operate due to such conditions, customers may be offered rescheduling at no additional cost.
Where rescheduling conflicts with the customer's international departure, the policy provides for a full refund through the U.S. global hub, Erawan Yachting LLC.
Where operationally possible, eligible bookings affected by weather or circumstances outside reasonable control may be rescheduled to another available date without an additional rescheduling charge.
Availability for a new date may depend on the tour, vessel, transport, local conditions, and existing reservations.
Customers who fail to arrive for the booked service without cancelling within the applicable cancellation period are considered a no-show.
No-show bookings are non-refundable.
Approved refunds will be returned through the applicable payment channel where reasonably possible.
Banking, card processing, currency conversion, or other payment-provider processing times may affect when the refunded amount becomes visible to the customer.
Requests to change dates, passenger details, travel arrangements, or other booking information should be submitted as early as possible.
Requested changes remain subject to availability and the conditions of the booked service.
We do not sell, rent, or share end-user mobile data or WhatsApp credentials with third parties or affiliates for marketing or promotional purposes.
For additional information about how customer information is handled, please review our Privacy Policy .
For cancellation, refund, rescheduling, or booking questions, please contact our team:
Email:
bookings@pattayasightseeing.com
Global Support:
+1 (307) 533-6509
Thailand:
+66 97 783 0440
WhatsApp:
+7 916 716 8000